Verizon Help Desk part two
Dec. 12th, 2005 08:56 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
jebbypalSoo...got home from work today and figured that by god, I was going to fix my internet...considering I'm paying for it, I need to right. So, I did everything that everything said I should....and no luck. Still only getting limited or no connectivity via MY wireless. Went back and checked the westell modem...and sure enough, bridge setting REFUSES to stick. After an hour of fiddling, I gave up and called tech support. Explained it all to a nasaly high pitched guy about what was going on and all and promptly confused the heck out of him. heard the "no we can't provide support for the dell wireless router" and finally got it through his head that I didn't need help on it.
so, he had me go through and do what I told him I'd been doing for an hour of resetting the VC connection to bridge.
Guess what? Even when he told me to do what I knew how to do, it didn't take.
Conclusion: firmware must be fried and his best suggestion is to buy a new modem. Recommends the wireless in one modem, but has no clue how to tell me to check to see if my wireless card is capable of "g" wireless. *imagines bashing more brains into his head cause really he needs them*.
So then I ask the magic question: "Okay, how'd my firmware get fried?"
him: "Well, now, electromagnetic radiation of any kind. Wireless phones (not cell phones)
Me: "Cordless phones you mean? but wait, I've had my cordless phone next to it for almost two years now with no problem."
Him: "Oh yeah, well that would do it. Also speakers or anything of the like need to be at least 30 feet away and remember, walls don't count.
Me---looks around apartment---"Umm, I don't think there's anywhere in my apartment that is 30 feet away unless I put my stereo and phone in the bathroom. And I only have one phone plug anyways"
Him: "silence" Well, like I said, you can call back and get a new modem.
*bangs head*
Soooo, anyone techie out there -- is he right? Did my cordless phone slowly fry the firmware of my modem? Is this destined to happen to any modem I get so long as I have a phone next to it? the TV 5 feet away might not help either. Or the fact the breaker box is within five feet. But my phone jack is RIGHT THERE and putting either the modem or phone or both anywhere else would result in nice fun cords for me to trip over.
*bangs head*
So, I can either cancel DSL and pray that there is always at least one unsecured wireless network around....or I can cross my fingers that if I buy another modem, it waits a year or so before getting fried.
siiiiiiiiiigh.
so, he had me go through and do what I told him I'd been doing for an hour of resetting the VC connection to bridge.
Guess what? Even when he told me to do what I knew how to do, it didn't take.
Conclusion: firmware must be fried and his best suggestion is to buy a new modem. Recommends the wireless in one modem, but has no clue how to tell me to check to see if my wireless card is capable of "g" wireless. *imagines bashing more brains into his head cause really he needs them*.
So then I ask the magic question: "Okay, how'd my firmware get fried?"
him: "Well, now, electromagnetic radiation of any kind. Wireless phones (not cell phones)
Me: "Cordless phones you mean? but wait, I've had my cordless phone next to it for almost two years now with no problem."
Him: "Oh yeah, well that would do it. Also speakers or anything of the like need to be at least 30 feet away and remember, walls don't count.
Me---looks around apartment---"Umm, I don't think there's anywhere in my apartment that is 30 feet away unless I put my stereo and phone in the bathroom. And I only have one phone plug anyways"
Him: "silence" Well, like I said, you can call back and get a new modem.
*bangs head*
Soooo, anyone techie out there -- is he right? Did my cordless phone slowly fry the firmware of my modem? Is this destined to happen to any modem I get so long as I have a phone next to it? the TV 5 feet away might not help either. Or the fact the breaker box is within five feet. But my phone jack is RIGHT THERE and putting either the modem or phone or both anywhere else would result in nice fun cords for me to trip over.
*bangs head*
So, I can either cancel DSL and pray that there is always at least one unsecured wireless network around....or I can cross my fingers that if I buy another modem, it waits a year or so before getting fried.
siiiiiiiiiigh.
