Ooooh, Verizon....
Aug. 31st, 2020 09:09 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
jebbypalNow don't get me wrong, better than Comcast, and a legend compared to Cablevision/Altice-one, but still.
So thought i'd tackle the "set up internet at the new place so if i need to be over there for contractor work or anything, I can still work easily"...
So the saga began last night -
1) 4 devices and many attempts later, finally log in to verizon website
2) on PC, repeatedly hit "move with your service" and get a 404 not found page
3) give up and go to bed
5) Start it this morning thinking I can get someone on the phone and dial through and spend 5 minutes on prompts to be told "you can schedule a phone appointment with a rep on our app, or wait.. the wait time will be 4-6 minutes". So i figure wait
6) listen to tinny music and repeatedly LOUD advertisements as time ticks by until my anxiety gets the best of me and I jump off (was being inundated with work emails and time ticking down to a call)
7) eventually decide "I'll schedule a call on the app"
8) try to log into the app
9) for some reason last pass won't actually enter info on my ipad so i have to enter it manually
10) 2 tries later it lets me in and....
11) gives me a security question that i answer two time and am in risk of being locked out
12) I answer one more time but this time in all lower case
13) I'M IN!!!
14) go to the "contact" and see a FAQ that includes a Movign button. I push it
15) finally get offered to go to choose stuff for new service with internet options of 200 -- 400 -- or gigabit.
16) check to see my current plan (which I upgraded last year) -- 300 mbs. Cost $88. ..
17) hmm, let me see what else it says in billing --
LIterally it says charge is 88 bucks including a 5$ credit that expires march of next year and a 200 credit that expires... NEVER???? WTF? no other detail on surcharges feeds etc
Is this because I bought my router instead of letting them rent it to me? What the hell.
18) poke at site and decide i want to see if I can talk to rep to get my same deal at the new place and why i'm getting a 200 dollar credit a month for some insane reason.
19) decide to schedule a call. push the button that says it will let me tell it when it is convenient to call
20) my phone rings -- automated voice from verizon asking what i'm calling about and taking me through 5 minutes of prompts before putting me on hold and wait, I have a business call in 5 minutes this doesn't work.
21) give up and decide i'll tell it to call me at 8am tomorrow.
*head desk head desk head desk*
ION, i need to rent someone who has spatial awareness because I think i have to get all new bedroom furniture to go into these small 1920s bedrooms and still be able to move around.
So thought i'd tackle the "set up internet at the new place so if i need to be over there for contractor work or anything, I can still work easily"...
So the saga began last night -
1) 4 devices and many attempts later, finally log in to verizon website
2) on PC, repeatedly hit "move with your service" and get a 404 not found page
3) give up and go to bed
5) Start it this morning thinking I can get someone on the phone and dial through and spend 5 minutes on prompts to be told "you can schedule a phone appointment with a rep on our app, or wait.. the wait time will be 4-6 minutes". So i figure wait
6) listen to tinny music and repeatedly LOUD advertisements as time ticks by until my anxiety gets the best of me and I jump off (was being inundated with work emails and time ticking down to a call)
7) eventually decide "I'll schedule a call on the app"
8) try to log into the app
9) for some reason last pass won't actually enter info on my ipad so i have to enter it manually
10) 2 tries later it lets me in and....
11) gives me a security question that i answer two time and am in risk of being locked out
12) I answer one more time but this time in all lower case
13) I'M IN!!!
14) go to the "contact" and see a FAQ that includes a Movign button. I push it
15) finally get offered to go to choose stuff for new service with internet options of 200 -- 400 -- or gigabit.
16) check to see my current plan (which I upgraded last year) -- 300 mbs. Cost $88. ..
17) hmm, let me see what else it says in billing --
LIterally it says charge is 88 bucks including a 5$ credit that expires march of next year and a 200 credit that expires... NEVER???? WTF? no other detail on surcharges feeds etc
Is this because I bought my router instead of letting them rent it to me? What the hell.
18) poke at site and decide i want to see if I can talk to rep to get my same deal at the new place and why i'm getting a 200 dollar credit a month for some insane reason.
19) decide to schedule a call. push the button that says it will let me tell it when it is convenient to call
20) my phone rings -- automated voice from verizon asking what i'm calling about and taking me through 5 minutes of prompts before putting me on hold and wait, I have a business call in 5 minutes this doesn't work.
21) give up and decide i'll tell it to call me at 8am tomorrow.
*head desk head desk head desk*
ION, i need to rent someone who has spatial awareness because I think i have to get all new bedroom furniture to go into these small 1920s bedrooms and still be able to move around.